How long will it take to receive my order?

Our warehouse locates in Hong Kong. Our processing time usually takes between 7-10 days, but may take up to 2 weeks due to high volume of orders. Delivery time is Monday to Friday. Standard shipping can take 10-25 days depending on your location.

Do you offer international shipping?

Yes, we are happy that you love our products and we ship worldwide.

What is your return policy?

We want you to be happy with your purchase. If you're not satisfied with your order, please contact us within 7 days of receiving it to arrange a return. We accept returns for unused and undamaged items in their original packaging. Some health and personal care items, services, Custom items such as adding Reiki or personalized products are NON-returnable. For the custom Please note that return shipping costs are the responsibility of the customer.

Before paying, please check and ensure that all information is correct before confirming your purchases and payment.

What payment methods do you accept?

We accept payment by credit card (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Can I cancel my order?

You may cancel your order within 12 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment. If your order has already been shipped, we cannot cancel it.

Also, we are unable to cancel an order after 12 hours. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.

What if an item I want is out of stock?

We try to keep our inventory up to date, but occasionally an item may be out of stock. If this happens, we will notify you as soon as possible and offer a refund or a substitute item.

How can I contact you?

You can contact us by email at thezenzone.store@gmail.com , or by using the contact form on our website. We will do our best to respond to your inquiry within 48 hours.